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BOOKING CONDITIONS

1. ABOUT US

Kyrilios Limited trading as LivingSun Holidays is a company registered in England number 6443511 whose registered office is at Thames House, 63-67 Kingston Road, New Malden, Surrey, KT3 3PB. We will provide the accommodation featured in this website and all bookings are subject to these conditions and the information set out in our brochures.

2. YOUR CONTRACT WITH LIVINGSUN HOLIDAYS

Your accommodation contract is with us. You must be at least 18 years old to make a booking with LivingSun Holidays.
With bookings for more than one person, the person who makes the booking (the ‘party leader’) in accordance with (3) below accepts responsibility for making all payments to us for all members of the party. All information and documents will be sent to the party leader who will be responsible for keeping the other members of the party fully informed.
Your contract will come into effect when we send you written confirmation accepting your booking. There is then a binding agreement between us. It is important that you read the written confirmation carefully and raise any queries immediately. Your booking confirmation and other holiday documentation constitute a legal contract and must be kept safely. The contract between us is governed by English Law and any dispute between us will be dealt with under the non-exclusive jurisdiction of the English courts.
If replacement documents are required we reserve the right to make a charge to cover administration expenses.

3. MAKING A BOOKING

You can book with us by post or by phone. You can complete our booking form and deliver the form to us. You are asked to sign our booking form to indicate your acceptance of the terms and conditions of our Contract. Alternatively you can provide us with the relevant booking details over the phone as requested but you will need to send a cheque by post.

4. DEPOSITS AND TERMS OF PAYMENT

At the time of making a booking you should arrange to pay us an initial deposit of £100 per person aged 2 or above. The deposit for tours and cruises is £200 per person. No deposits are required for infants under 2 years old. The balance of your payment should reach us not less than 10 weeks before departure. If you book within 10 weeks of departure, full payment should be made at the time of making the booking. Any money paid by a member of a party to his party leader in respect of a LivingSun Holidays holiday is held by the party leader on behalf of the party member until such time as the company receives the money.
PLEASE NOTE: Your booking may be cancelled if you fail to make payment on time, and you would then owe us cancellation charges detailed in section 7.

5. PRICES

The prices that appear in each brochure are valid at the time of publication of that brochure. We reserve the right to change prices at any time after publication and will notify you of the correct price before you book.

6. CHANGES BY YOU

You may add extra members to your party at any time, providing that you have first checked with us that we are able and willing to accept the additional member(s) to your group. You will be required to send us a deposit equivalent to that already paid by other party members. If you wish to change your booking in some other way, other than a change in departure date or duration, which count as a cancellation, after we have issued you with written confirmation of that booking, we will do our best to make the change but are under no obligation to do so. If we can make the change, an additional charge of £30 per change will be applied. All changes that you wish to make must be notified to us in writing by the party leader.

7. CANCELLATION BY YOU

If any member of your party cancels, you may replace him with a new member upon giving us reasonable written notice and obtaining our prior consent. You will be required to pay an amendment fee of £30. If you are unable to find a replacement satisfactory to us the cancellation charges below will apply. These cancellation charges are expressed in the table below as a percentage of the total holiday cost. All cancellations must be notified to us in writing by the party leader and charges apply from the date that this notification is received at our offices (not the date of your letter or the date that you post it). If you do wish to replace a cancelled party member, please notify us as soon as possible.

Period before scheduled departure within which notification is received
Cancellation charge as a percentage of the holiday cost

After payment of deposit Deposit
56-35 days before departure 60%
34-15 days before departure 75%
14-1 days before departure 90%
Departure day or after 100%

8. CHANGES BY US

We reserve the right to make changes to your accommodation, or withdraw certain facilities.

9. CANCELLATION BY US

There are occasions when it becomes impossible to provide the accommodation that you booked and it is therefore necessary to cancel it completely. Such situations do not occur very often, but we reserve the right to do so at our discretion. If this does occur you will be offered alternative accommodation, if available, or a full refund of all money paid to us.

10. SPECIAL REQUESTS

We are unable to accept ‘conditional bookings’. You are quite welcome to make special requests but we cannot guarantee that they will be fulfilled. If you have any special requests or requirements we will do our best to pass details on to the appropriate persons, provided that they are clearly noted on your booking form at the time that your booking is made. We must point out that failure to fulfil a special request cannot be considered as a breach of contract on our behalf.

11. EXCURSIONS AND OTHER ACTIVITIES

A range of excursions and other activities can usually be reserved in advance or in the resorts and some activities are provided without charge and will be the subject of a separate contract. Availability may vary according to demand and other circumstances. We cannot guarantee that any particular excursion or activity will be offered for any given booking. We may also refuse at our absolute discretion to accept a guest on an excursion or activity.

12. BEHAVIOUR

If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times, to cancel or terminate the contract. If this situation arises, we have no responsibility for the person whose contract has been terminated and will not cover any expenses which may be incurred on the part of the party to return home. We also reserve the right to impose cancellation fees pursuant to Clause 6.

13. PROBLEMS WHILE ABROAD

We do everything possible to ensure that your arrangements run smoothly; however if any sort of problem arises you should report it as quickly as possible to our representative in resort so that efforts can be made to rectify matters to your satisfaction. Many problems can be resolved on the spot, but if for some reason our representative is unable to resolve matters, the party leader should write to us within 28 days of return from the holiday, explaining the problem fully.
If you have a complaint about your arrangements which is not reported to our representative, it may affect your rights under this contract.

14. BROCHURE DESCRIPTIONS

The descriptions in each brochure and on this website are based on our experience and knowledge gained from regular visits to the resorts, as well as from information supplied by others. However, circumstances can change, and we reserve the right to change any brochure particulars before you book. In addition because our brochures are produced up to a year in advance and because the arrangements we feature are not under our direct control, it is possible that advertised features may not be available. For example certain facilities and services may be reduced or withdrawn in low season or due to poor weather, local holidays or industrial action. If the weather is cold, swimming pools may not be warm.
Photographs have been chosen to depict our resorts, destinations and accommodation as accurately as possible. Photographs of a more general nature however have not necessarily been taken at the resorts or destinations featured in the brochure.
Please note that the standards of plumbing, hygiene and local services may not be comparable with those found the UK. Local laws and regulations may differ from those in the UK, including, for example, insurance requirements and minimum ages for drivers.

15. OUR LIABILITY TO YOU

We do not accept responsibility for any loss or damage to property. We will only accept responsibility for personal injury where it is caused by our negligence.

16. DOCUMENTS AND INOCULATIONS

It is your responsibility to obtain any necessary inoculations and when you travel to have with you the correct documentation for the holiday you have booked. This includes valid passports, visas, tickets, insurance documents. All our destinations require a full 10 year passport.

17. INSURANCE

Insurance is extremely important and we consider it essential that all travellers have a suitable policy. We provide a policy suitable for most likely eventualities but if you decide not to take this we strongly urge you to ensure that you have suitable cover.

(c) copyright Kyrilios Ltd

Kyrilios Ltd - 6443511
94-96 Kingspark Business Centre
152-178 Kingston Road
New Malden
Surrey
KT3 3ST
0208 949 8020

Terms & Conditions apply